Terms of service

Last updated: 06/05/2026

Welcome to Silk Professional. These Terms & Conditions apply to the use of our website and the purchase of products from Silk Professional.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before using our website or purchasing from us.

1. General information

This website is operated by Silk Professional. Throughout the site, the terms “we”, “us” and “our” refer to Silk Professional.

By using this website, you confirm that you are at least the age of majority in your state or territory of residence, or that you have given consent for any minor dependent to use this site.

2. Products and professional use

Silk Professional offers haircare and professional hair products, including products that may be intended for professional use only.

Where a product is marked as “professional use only”, it should only be used by qualified, trained, or experienced professionals. It is the responsibility of the purchaser to ensure they understand the correct application, safety precautions, product suitability, storage requirements, and aftercare instructions before using the product.

Silk Professional is not responsible for damage, unsatisfactory results, reactions, or misuse caused by incorrect application, failure to follow instructions, improper storage, use on unsuitable hair, or use by an untrained person.

3. Product information and results

We aim to provide accurate product descriptions, images, instructions, and information on our website. However, product results may vary depending on hair type, hair condition, previous chemical history, application technique, aftercare, and other individual factors.

Any before-and-after images, product results, descriptions, or testimonials shown on our website or social media are examples only and do not guarantee identical results for every customer.

4. Orders and acceptance

When you place an order through our website, you agree that all information provided is accurate and complete.

We reserve the right to accept, refuse, cancel, or limit any order at our discretion, including but not limited to orders that appear fraudulent, contain incorrect pricing, have stock availability issues, or are placed in breach of these Terms & Conditions.

If an order is cancelled after payment has been processed, we will notify you and refund the amount paid, where applicable.

5. Pricing and payment

All prices are displayed in Australian dollars unless otherwise stated.

Prices are subject to change without notice. We reserve the right to correct any pricing errors, product information errors, or availability errors at any time.

Payment must be completed at checkout before an order is processed.

6. Shipping

Shipping timeframes, costs, and delivery information are outlined in our Shipping Information policy.

Silk Professional is not responsible for delays caused by shipping carriers, incorrect delivery details provided by the customer, public holidays, weather events, or circumstances outside of our control.

7. Returns and refunds

Returns and refunds are handled in accordance with our Refund & Return Policy.

Due to the nature of our products, we do not accept returns or refunds for change of mind, incorrect product selection, or opened/used products, unless required under Australian Consumer Law.

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights you may have under Australian Consumer Law.

8. Account and professional access

Certain areas of our website, including professional pricing, wholesale pricing, trade access, or professional-use-only products, may require approval.

Silk Professional reserves the right to approve, decline, suspend, or remove professional access at any time.

Customers approved for professional access are responsible for ensuring products are used correctly and in accordance with professional standards, safety directions, and product instructions.

9. Intellectual property

All content on this website, including but not limited to text, images, logos, product names, branding, graphics, videos, design, and layout, is owned by or licensed to Silk Professional.

You may not copy, reproduce, distribute, modify, use, or exploit any content from this website without our prior written permission.

10. Prohibited use

You agree not to use our website or products for any unlawful, harmful, misleading, abusive, fraudulent, or unauthorised purpose.

You must not attempt to interfere with the security, functionality, or operation of our website.

11. Limitation of liability

To the maximum extent permitted by law, Silk Professional is not liable for any loss, damage, injury, allergic reaction, hair damage, indirect loss, loss of profits, or other consequences arising from misuse of products, incorrect application, failure to follow instructions, or use of products outside their intended purpose.

This does not limit any rights you may have under Australian Consumer Law.

12. Third-party links

Our website may contain links to third-party websites, platforms, or services. We are not responsible for the content, accuracy, privacy practices, or policies of third-party websites.

13. Changes to these Terms & Conditions

We reserve the right to update, change, or replace any part of these Terms & Conditions at any time. Changes will be posted on this page with an updated date.

Your continued use of our website after any changes means you accept the updated Terms & Conditions.